Inquiries regarding a bill should be directed to our Customer Service Department at 678-421-7052. Customer Service Representatives are available from 8:00am - 6:00pm, Monday through Friday. For your convenience, our electronic phone service is available 24 hours/7 days a week to answer your basic billing questions (e.g., account balance, when and to whom account was billed, payments received, etc.)

Your hospital bill covers services provided by the hospital such as room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: X-rays, laboratory tests, medical supplies and oxygen.

However, the hospital bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician assistants. You will receive separate bills from physicians.

Correspondence regarding your bill should be mailed to the following address:

Customer Service
Emory Eastside Medical Center
P.O. Box 923628
Norcross, GA 30010-3628

For an appointment with a financial counselor, please call 770-736-2604 or 770-736-2219, Monday through Friday, 7:00a.m. to 5:00p.m.

Emory Eastside Medical Center looks forward in serving you and your family in the future.